A99
RITZ CARLTON
201 EAST TRADE ST, Charlotte, NC 28202
Lodging · NC permit/State ID 2060200458
Latest gradeA (99)
Last inspectedOct 6, 2025
Inspections on record12
On record sinceNov 5, 2013
Score history
Nov 5, 2013Higher is betterOct 6, 2025
Inspections & violations
Oct 6, 2025 A 99 · 3 violations
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed hand washing sink on landing floor 11 without soap or paper towels and employee restroom on landing floor 11 without soap. CDI - PIC instructed staff to replenish all hand washing sinks. -1-
#22 · Water from approved source; backflow prevention; plumbing in good repair
5-205.15 Maintain a plumbing system in good repair. Observed water not draining at left hand sink in room 1418. CDI - PIC contacted maintenance onsite to begin repairs. -0-
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled
.1827(c), (d), (f) Premises, Storage, Poisonous or Toxic Materials. Observed antiseptic skin cleanser pump stored above opened box containing packaged waters. Cleaning supplies and chemicals shall be stored separate from and not above food. CDI - Cleanser removed. -0-
Nov 12, 2024 A 98 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
Observed black and pink biofilm build-up on chutes inside ice machines on 9th and 12th floors. CDI - PIC instructed staff to thoroughly clean equipment.
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. - Pf. -0-
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
Observed soiled pillow case in room 911.
REPEAT VIOLATION: 15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. No points deducted due to improvement from previous inspection. -0-
#27 · Physical facilities installed, maintained, and clean −2
Observed damage to dry wall in master bathroom room 1211 and in backlanding room on 9th floor. Observed no lighting available in storage closet located on 12th floor backlanding. Observed damage on doors to suites, backlanding rooms on 3rd, 9th, 12th and 15th floors. Per PIC, facility is scheduled for remodel January 2025.
REPEAT VIOLATION: 15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. -2-
Nov 2, 2023 A 97.5 · 7 violations
Inspector comments: Observed unwrapped apples in the fitness room. Protect the apples by either providing a sign stating that apples shall be washed prior to consumption or provide another means of protection from contamination (example: wrap in plastic wrap)
#19 · Single-use and single-service articles properly stored and used −0.5
15A NCAC 18A .1824(i) Single-use articles may be used if discarded after each use. Single use articles may be stored and handled to prevent contamination. Observed storage on the ground of single service items at the following landings: 14th and 10th. elevate off the ground to prevent cross contamination.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures.Observed handsink in the laundry room without paper towels. Provide
#22 · Water from approved source; backflow prevention; plumbing in good repair
5-205.15 Maintain a plumbing system in good repair. Observed the 16th floor mop sink with the back
Flow prevention device broken, repair.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests −2
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. Observed mattress in room 1606 with a couple stains. Observed shower heads in all rooms inspected with heavy mineral deposits (rooms: 1606, 1506, 1410,1108, 1004, 815)
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed a few water stained ceiling panels on 8th floor landing. Replace ceiling panels.
#30 · Linen clean and in good repair; two sheets provided for each bed
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. Observed feather mattress topper stained in room 1410, Observed hair on mattress pad in room 815.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed sanitizer stored in the improper spray bottle.
Jun 15, 2023 A 100 · 0 violations
Inspector comments: No violations were observed during the inspection
No violations were recorded for this inspection.
Jun 29, 2022 A 98.5 · 3 violations
#23 · Service sink or other approved method; mop storage
Observed mop sink clogged with standing water on 12th floor. Maintenance was called to unclog the drain.
**15A NCAC 18A .1825(a) Water, plumbing and waste shall comply with Chapter 5 of the food code as amended by Rule 15A NCAC 18A .2655.
#27 · Physical facilities installed, maintained, and clean
Observed coffee spill in the storage room on the 10th floor. Needs to be cleaned.
**15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair.
#31 · Linen properly handled and stored −1.5
Observed pillows stored on the floor in the storage closet on 12th, 10th and 7th floor.
**15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms.
Feb 1, 2021 A 98.5 · 1 violation
#35 · Storage areas provided for maintenance equipment; stored to avoid contamination of food and food contact surfaces −1.5
Observed boxed items stored directly on the floor in the laundry area. Utilitze crates/pallets to keep items stored above the floor.
**15A NCAC 18A .1827(g) A storage area shall be provided for building and ground maintenance tools and supplies and stored in a manner to aoid contamination of food and food contact surfaces, linen, and single-use articles.
Oct 8, 2019 A 96 · 7 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required −1.5
15A NCAC 18A .1824 (b) Equipment and utensils shall be kept clean and in good repair. Observed several soiled ice machine chutes. Put on a more frequent cleaning schedule.
#21 · Handwashing sinks supplied and accessible; toilet tissue supplied −1
15A NCAC 18A .1826(a) Handwashing sinks as required in Rule .1825 in this section shall be supplied with hand soap, and either individual, disposable towels; a continuous towel system that supplies the user with a clean towel; a heated-air hand drying device; or a hand drying device that employs an air-knife system that delivers high velocity, pressurized air at ambient temperatures. Observed no paper towels located at hand sinks near glass washing machines.
#23 · Service sink or other approved method; mop storage
5-203.13 At least one service sink or one curbed cleaning facility equipped with a floor drain shall be provided for cleaning of mops and disposal of mop water. Observed mop sink with lint build-up. Keep clean to prevent clogs.
#27 · Physical facilities installed, maintained, and clean
15A NCAC 18A .1826 (f) Physical facilities shall be kept clean and in good repair. Observed excessive amounts of lint in laundry area. Clean lint and have lint catcher evaluated.
#31 · Linen properly handled and stored −1.5
15A NCAC 18A .1828( c) Clean linen and supplies shall be stored in cabinets, or on shelves in linen and supply storage rooms. Observed non-feather linens and pillows not stored on shelving in storage rooms on most floors. Arrange storage in floor storage so bottled water is not stored below chemicals, dirty dishes or other unclean items. Observed staff folding linens with ends touching floor. Employee drink on folding table with clean linens. Keep shelving and cabinets clean. Protect clean linens, food and other clean items from contamination.
#32 · Items on housekeeping carts arranged to prevent cross contamination; housekeeping carts clean, items protected from contamination
15A NCAC 18A .1828 (d) Items on housekeeping carts shall be arranged in a manner to prevent cross-contamination between soiled and cleaned items. Observed lint rollers and dusters stored above clean linens on housekeeping cart.
#37 · Household cleaning agents, medicines, and sanitizers properly stored and handled
15A NCAC 18A .1827( c) Household cleaning agents such as bleaches, detergents, and polishes shall be used and stored according to manufacturer's recommendations. Observed unlabeled bottle of cleaner
Apr 4, 2018 A 98 · 3 violations
#17 · Food-contact surfaces cleaned and sanitized; sanitizer maintained as required
4-601.11(A)* Equipment food contact surfaces and utensils shall be clean to sight and touch. -Pf- Observed ice machine with minor pink/brown build up on the chute on 9th floor during inspection. Ensure ice machines are cleaned at a high enough frequency to reduce accumulation.
#26 · Furnishings clean and in good repair; guest room fixtures clean and sanitized between guests
15A NCAC 18A .1826 (h) Furnishings, bathroom fixtures, carpets, and other accessories in guest rooms, shall be kept clean and in good repair. - Observed stained curtain in rooms 518 and 1209. Needs to be cleaned. Observed torn mattress in let out sofa in room 711. Needs to be replaced.
#30 · Linen clean and in good repair; two sheets provided for each bed −2
15A NCAC 18A .1828 (a) Clean bed and bath linen, in good repair, should be provided for each guest. - Observed stained mattress cover in rooms 917 and 711. Spoke with staff about ensuring that any linen with set in stains may need to be removed to reduce the chances of someone thinking they're soiled.
Note: Hotel was almost at capacity with only 3 clean, vacant rooms (518, 711, 1517). Any other room checked was still considered dirty.
Aug 19, 2016 A 97.5 · 2 violations
#8 · Lavatory and vanity sanitized, testing method available and used −1
Observed multiple house keepers on floors throughout state that disinfectant is placed on vanity. Instructed to spray sanitizer on vanity.
Observed one house cleaning cart with sanitizer not present. Sanitizer shall be provided on every cart to properly clean.
**Prior to using the sanitizer, the lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. 15A NCAC 18A .1809 (b).
**After cleaning the lavatory, faucet, and vanity, a sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry. 15A NCAC 18A .1809 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Repeat Non Compliance: Observed several ice machines collecting residue in shoot. Keep shoots clean to prevent pink build up.
**Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
Aug 12, 2015 A 93 · 3 violations
#16 · Ice buckets with liners, ice bucket lids washed, rinsed and sanitized in an approved manner −2
Observed housekeeper not wash ice bucket and lids before sanitizing. Ice buckets and lids shall be washed with dish soap (or equivalent), rinsed then sanitized.**When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).General Comment #15: Observed glassware in bathrooms without cap that covers lip or individually wrapped.**Clean glasses shall be individually wrapped or fitted with a single-service cap that covers the edge of the glass. 15A NCAC 18A .1811 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −3
Repeat: Observed ice machines with mold around chutes. New ice machine on 15th floor is not approved. Ice machines need to be a dispensing unit.**All ice machines for use by guests installed after January 1, 1996, shall dispense ice without exposing stored ice to guests. 15A NCAC 18A .1811 (c).**Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
#26 · Floors, walls, and ceilings clean and in good repair −2
Observed stained mattresses in rooms 1208 and 1506. Hair on chair in room 1003. Stained couch and trash below cushions and under coffee table in room 718.**The floors, walls, and ceilings of bedrooms, closets, and storage areas shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).General Comment #25: Observed stained linens on beds in rooms 417, 1208.**Bed linens, including sheets, pillow cases, blankets and bedspreads, shall be kept clean and in good repair. 15A NCAC 18A .1812 (c).
Nov 5, 2014 A 96.5 · 2 violations
#16 · Ice buckets with liners, ice bucket lids washed, rinsed and sanitized in an approved manner −2
Observed sanitizer for ice buckets and lids not in housekeeping rolling bags. Spray bottles mislabeled or unlabeled.**When properly fitting disposable food grade liners are provided, ice buckets shall be treated as non-food contact surfaces and shall be washed, using an all purpose cleaner suitable for food contact surfaces, and rinsed. The lid used with the lined ice bucket shall be washed, rinsed and subjected to an approved sanitizing treatment in place. 15A NCAC 18A .1811 (b).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed pink mold on chutes of all ice machines inspected.**Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
Nov 5, 2013 A 97 · 2 violations
Inspector comments: 8- General Comment: Observed house keeper state that lavatory and vanity was cleaned with all-purpose disinfectant instead of sanitizer.The lavatory, its handles, faucet, and vanity shall be washed using an all purpose cleaner and rinsed daily if the room has been occupied. A sanitizer shall be applied to the lavatory and vanity using a method such as a wipe-on chemically-treated disposable sanitizing towel or equivalent. The sanitizer shall be left to air dry.Sanitizing solutions shall consist of iodophors, quaternary ammonium or other chemicals or methods that are equivalent to the action of 50 parts per million chlorine solution. 15A NCAC 18A .1809 (b).19- General Comment: Observed single-service cups in mens spa room not properly stored; out of sleeves/ dispenser.Single service items, including clean disposable towels, shall be stored and handled in a manner to prevent contamination. 15A NCAC 18A .1811 (e).27- General Comment: Observed mattress with a stain in 1203. Fridge gasket damaged in 1618.Furniture, fixtures, carpets and other accessories shall be kept clean and in good repair. 15A NCAC 18A .1812 (d).Rooms Inspected: 1003, 1010, 1116, 1203, 1416, and 1618.
#7 · Fixtures clean and in good repair, provided in each room if required −1.5
Observed shower heads collecting hard water build-up and some pink residue in most rooms inspected.Bath, lavatory, and toilet fixtures shall be kept clean and in good repair. 15A NCAC 18A .1809 (a).
#17 · Ice machines clean and in good repair; ice machine meet requirements −1.5
Observed ice machines collecting pink residue around ice chute on most floors inspected.Ice Machines, equipment, utensils, and the room or area in which the machines are located shall be kept clean and in good repair. 15A NCAC 18A .1811 (c).
Permits at this address
Other permits at this address
- A91Ritz-Carlton Banquet Kitchen, theRestaurant · Aug 2013 – Oct 2026 · 38 inspections
- A98.5Sweet JulyRestaurant · Aug 2026 · 1 inspection
- 24demeritsRitz-Carlton Charlotte, theYear-Round Swimming Pool · Nov 2013 – Feb 2026 · 26 inspections
- 10demeritsRitz-Carlton Charlotte, theYear-Round Spa · Nov 2013 – Feb 2026 · 18 inspections
- A95.5Ritz-Carlton Main Floor Bar and Kitchen, theRestaurant · Aug 2013 – Feb 2026 · 34 inspections
- A91.5Ritz Carlton Charlotte/The Fifth ForkRestaurant · Jan 2024 – Dec 2025 · 7 inspections
Matched by street address. Each permit has its own grade and history; this is a shared address (for example a mall, airport, stadium, grocery store or food-truck base), so histories are not combined.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “RITZ CARLTON” or State ID 2060200458). Inspection type (routine vs. follow-up) is not published in the county's data.