14demerits
MATTHEWS GLEN
733 PAVILION VIEW DR, Matthews, NC 28105
Year-Round Swimming Pool · NC permit/State ID 2060530222
Latest result14 demerits
Last inspectedApr 23, 2026
Inspections on record26
On record sinceDec 4, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Dec 4, 2013Lower is betterApr 23, 2026
Inspections & violations
Apr 23, 2026 14 demerits · 3 violations
Inspector comments: Inspection completed with James DuHaime present.
Permit suspended for pH at 6.8. Once corrected, contact Eli Freese at 704.621.2298 to verify and reopen pool. Ensure pool closed signs remain posted while permit is suspended.
Replace vacuum line cap on pool wall or a 30 day intent to suspend the permit may be issued once pool suspension is lifted.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed the pH at 6.8. Managed to have pH rise to 7.0 by end of inspection. Permit suspension issued.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed vacuum suction cap missing on pool wall. Replace or an intent to suspend the permit may be issued.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Observed hole in pool deck where volleyball net pole goes without covering. CDI- pole placed into deck to prevent trip hazard.
Dec 8, 2025 14 demerits · 3 violations
Inspector comments: Inspection completed with James DuHaime present.
Intent to suspend permit issued for underwater light detached from niche and not securely affixed to wall. Repair within 30 days. Contact Eli Freese at 704.621.2298 with questions.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed some weekends in November and October 2025 without records being kept. Ensure records are maintained daily if pool is open. No permit action as records over several months were adequate.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed one underwater light falling out of niche. Intent to suspend permit issued. Correct within 30 days.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone non operational (dial tone but could not dial out using buttons on phone. CDI- phone was replaced. New phone working as required.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Observed phone number posted incorrect. CDI- correct phone number posted.
Mar 12, 2025 4 demerits · 1 violation
Inspector comments: Inspection completed with Pedro Gonzalez present.
Intent to suspend permit issued for underwater lights not securely affixed to wall. Correct within 30 days or permit may be suspended. Contact Eli Freese at 704.621.2298 with questions.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed two underwater pool lights not securely attached to wall and outside of niche. Intent to suspend issued. Correct within 30 days.
Nov 26, 2024 12 demerits · 3 violations
Inspector comments: Inspection completed with John Miller present.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed 2 doors leading onto pool patio not self-closing. CDI- repaired.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Observed hole in pool deck where volleyball net goes. CDI- hole was filled.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare pump basket.
Mar 7, 2024 0 demerits · 0 violations
Inspector comments: Inspection completed with Pedro Gonzalez present.
No violations noted.
No violations were recorded for this inspection.
Nov 1, 2023 10 demerits · 3 violations
Inspector comments: Inspection completed with Pedro Gonzalez present. Pool permit suspended for low pH. Contact Eli Freese at 704.621.2298 once corrected.
Observed chlorine well above 10.0ppm. Recommend lowering chlorine.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.8. Permit suspended.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2517(a)1 Diving equipment shall be installed per manufacturer's instructions. Observed ladders with missing rubber end caps.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2526(m) Keep restrooms and fixtures clean and in good repair. Observed sinks in mens restrooms not functional.
Feb 23, 2023 18 demerits · 4 violations
Inspector comments: Inspection completed with Pedro Gonzalez and James Meggett present.
Permit suspended due to low chlorine. Maintain chlorinator 1.0ppm or higher. Contact Eli Freese at 704.621.2298 once corrected to verify and reopen pool.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.2ppm. Permit suspended.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 7.0. CDI- adjusted to 7.2.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed ladders with missing rubber end caps.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Observed holes in pool deck where volleyball net poles are typically installed exposed. CDI- holes were plugged with poles.
Nov 15, 2022 6 demerits · 1 violation
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm.
Observed chlorine to be at 0.8ppm. Chlorine was adjusted after system was repaired. CDI 1.5 ppm was the final reading after repair.
Mar 31, 2022 0 demerits · 0 violations
Inspector comments: EMERGENCY PHONE WORKS PROPERLY, BUT ADDRESS HAS CHANGED TO 733 PAVILION VIEW DR. 911 OPERATOR HAD OLD STREET ADDRESS. CORRECT THIS WITH 911 SERVICE SO THAT OPERATORS HAVE NEW CORRECT ADDRESS. SIGN ADVISING CALLER TO INFORM 911 OF CORRECT ADDRESS DURING 911 CALL WAS POSTED. SIGN WITH CORRECT PHONE NUMBER AND ADDRESS WAS PRESENT. C. ELMORE WILL FOLLOW-UP ON OR ABOUT 4/14/2022.
CPO AGREED TO EMAIL OF REPORTS
No violations were recorded for this inspection.
Nov 9, 2021 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
CPO AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
No violations were recorded for this inspection.
Mar 4, 2021 4 demerits · 1 violation
Inspector comments: “issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING.
RESPONSIBLE PARTY AGREED TO EMAIL OF INSPECTION REPORT.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed one weir missing. Weir was found and placed back into position. -CDI
Nov 18, 2020 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.
INSPECTION WITH DAVID KURTZ, DIRECTOR OF BUILDING SERVICES.
L. COMBO OF MCHD PRESENT FOR INSPECTION.
issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
IT WAS OBSERVED THAT THE 911 PHONE CALL BACK NUMBER DID NOT CALL BACK TO THE PHONE ITSELF. THE NUMBER DISPLAYED ON THE PHONE DISPLAY SCREEN IS THE NUMBER LOCAL 911 LISTS AS THE CALL BACK NUMBER. CALL OUT FUNCTION WAS CORRECTE. THE ADDRESS WAS CORRECT, LISTED WITH 911, AND ON THE SIGN. THE CALL BACK NUMBER ON THE SIGN WAS NOT LISTED WITH LOCAL 911 AND CALLED BACK TO THE FRONT DESK. CORRECT THE PHONE NUMBER SUCH THAT THE PROPER CALL BACK NUMBER RINGS THE PHONE AT THE POOL AREA, IS LISTED WITH LOCAL 911, AND IS DISPLAYED AT THE PHONE, EITHER ON THE SIGN OR ON THE PHONE DISPLAY. CONTACT C. ELMORE WHEN THE PHONE IS CORRECTED. C. ELMORE WILL FOLLOW-UP ON OR ABOUT 12/2/2020.
No violations were recorded for this inspection.
Feb 13, 2020 4 demerits · 1 violation
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed door that leads from outside space onto pool deck to be self-closing, but not self-latching. Door must be made fully self-closing and self-latching or must be audibly alarmed to alert when opened. I.T.S. Correction must be made by 3/14/2020 or pool will be closed until correction is made. Contact C. Elmore 704-507-6814 when correction is made.
Nov 12, 2019 6 demerits · 1 violation
Inspector comments: POOL HAS AQUASTAR 6HP EQ LINE COVERS. AQUASTAR HAS CHANGED THE CERTIFIED FLOW RATE FOR THESE COVERS TO 92GPM. THESE COVERS EXPIRE MARCH 2020. WHEN THE CURRENT COVERS EXPIRE, NEW COVERS MUST BE RATED FOR THE REQUIRED FLOW RATE OF THE CIRCULATION SYSTEM.
THE MAIN DRAINS WILL ALSO EXPIRE MARCH 2020 AND WILL REQUIRE REPLACEMENT. WHEN THESE ITEMS ARE REPLACED, PDSC PAPERWORK WILL HAVE TO BE SUBMITTED TO THE HEALTH DEPARTMENT FOR APPROVAL.
#4 · Water quality: water temperature of heated pool −6
Observed water temperature to be 91.4F. Water was cooled to 89.0F. CDI.
Feb 25, 2019 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
Pool has Aquastar 6HP EQ covers. Aquastar has changed the flow rating for this cover to 92GPM on the wall. The previous flow rate was 122GPM for 1.5" inch pipe. The pump flow rate for this pool (Pentair EQ500, 5HP) is around 400GPM. The Aquastar 6HP covers expire in March 2020. The new covers must be flow rated to handle the pump flow rate.
No violations were recorded for this inspection.
Nov 19, 2018 16 demerits · 3 violations
Inspector comments: Immediate suspension issued for Cl and pH.
#2 · Water quality: disinfectant residual provided by −6
Observed Cl at .4.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH at 7.1.
.2535(1) Maintain pH at 7.2 to 7.8.
#18 · Premises: lifeguards present or warning signs posted −4
Observed warning sign "Children should not use the swimming pool without adult supervision." in 3/4" letters
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
Feb 28, 2018 0 demerits · 0 violations
Inspector comments: No violations noted.
No violations were recorded for this inspection.
Dec 6, 2017 4 demerits · 1 violation
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed 1 weirs missing out of 5 from the skimmer next to the entry ramp. Replace the weir.
Jan 25, 2017 4 demerits · 1 violation
Inspector comments: Intent to suspend issued for #8
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer coves secured/ stuck on deck. Please correct this issue
Nov 21, 2016 4 demerits · 1 violation
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed Skimmer covers secured/stuck to pool deck. Advised to correct issue.
Jan 25, 2016 4 demerits · 1 violation
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer covers stuck due to recent painting of pool deck. Repair.
Oct 13, 2015 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water from leaky pipe on pump room floor near heater. Repair pipe.
Mar 27, 2015 8 demerits · 2 violations
#3 · Water quality: pool water pH −6
Measured pH to be 7.1. Safe range is 7.2-7.8. pH adjusted to 7.2. Maintain pH 7.2-7.8 and check/record it daily.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Observed pool ladder foot pads to be missing from 1 ladder. Replace foot pads.
Dec 8, 2014 8 demerits · 2 violations
Inspector comments: Ensure the permit is posted in public view.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed some gaps in record data. All daily and weekly checks must be properly kept. Chlorine, water temperature, pH, and main drain checks must be done every day the pool is open for swimming. Total alkalinity and cyanuric acid levels must be checked at least once a week. -CDI- The Director of Physical Plant Services, Dan Buie, was made aware of the gaps in data records and agreed to ensure that the daily and weekly checks are properly made.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter to be non-funcitonal. Repair flow meter.
Feb 26, 2014 0 demerits · 0 violations
No violations were recorded for this inspection.
Dec 4, 2013 0 demerits · 0 violations
Inspector comments: #2 - cl is at minimum level; monitor closely
No violations were recorded for this inspection.
Permits at this address
Other permits for this place
Same name, separate permit (for example a pool, kitchen or lunchroom). Each is scored on its own.
- A99Matthews GlenInstitutional Food Service · Aug 2013 – Jun 2026 · 16 inspections
Matched by street address. Each permit has its own grade and history.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “MATTHEWS GLEN” or State ID 2060530222). Inspection type (routine vs. follow-up) is not published in the county's data.